Tawuniya’s share in digital technology sales hits 25%: CTO

Abdullah Al Shargi, CTO of  The Company for Cooperative Insurance’s (Tawuniya)

The Company for Cooperative Insurance’s (Tawuniya) digital technology sales reached 25%, positioning the company as a leader among peers in both business-to-consumer (B2C) and business-to-business (B2B), CTO Abdullah Al Shargi told Argaam.

Speaking on the sidelines of the LEAP 2025 conference, the senior executive stated that the company has invested about SAR 300 million over the past two years in digital transformation. He added that investments will increase in the coming years to improve performance, customer experience and strengthen internal operational efficiency.

Tawuniya has witnessed a significant improvement in its Q3 2024 profit, thanks to its digital-first approach, especially optimising the administrative and general expenses.

Investment in technology remains one of the main factors to improve operational efficiency and drive sustainable growth, Al Shargi said.

Furthermore, artificial intelligence (AI) has become a decisive factor in various technical services, including application development, infrastructure enhancement and integrated solutions, he added.

The CTO also indicated that the sector growth is largely driven by the increasing demand for smart services that enhance operations efficiency, elevate user experience, and improves performance.

He affirmed that investment in technology and AI will remain a key factor in driving growth in the coming years.