GACA issues December classification for air transport service providers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during December 2022.

The total complaints lodged by passengers to GACA during December amounted to 879, compared to nearly 391 in December 2021.

Saudi Arabian Airlines (SAUDIA) recorded the least complaints at 18 per 100,000 passengers, with a closure rate of 99%.  Flyadeal  ranked second, with 47 complaints and a closure rate of 93%. Meanwhile, Flynas  came third with 50 complaints per 100,000 passengers, recording a closure rate of 34%.

The most frequent complaints for December were about ticket refund, flight delays, and flight cancellations, respectively.

In December 2022, King Fahad International Airport recorded the lowest complaints, with six complaints for every 100,000 passengers, or 1%, among international airports that receive more than six million passengers annually. The airport had a closure rate of 88%.

Prince Nayef International Airport and Hail Airport Abha International Airport came with the lowest complaints for every 100,000 passengers with one complaint, or 1%, among international airports that receive less than six million passengers annually, with a closure rate of 100%.

Locally, Najran Domestic Airport recorded the lowest complaints for every 100,000 passengers with one complaint, at a closure rate of 100%.