GACA issues February classification for air carriers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued today, March 23, the index for the classification of air transport service providers and airports.

GACA stated that the total number of complaints filed by passengers against air carriers in February reached 1,011. Flynas was the least complained about carrier with 10 complaints per 100,000 passengers. The airline achieved a 100% rate in handling complaints promptly.

Saudia came second with 11 complaints per 100,000 passengers, reporting a timely complaint closure rate of 84%. It was followed by Fly adeal with 13 complaints. The carrier reported a complaint closure rate of 96%.

The most frequent complaints for February were about luggage services, flights, then tickets.

In the same month, King Khalid International Airport reported the lowest number of complaints, at a rate of 1% per 100,000 passengers among international airports that receive over six million passengers annually. Only 20 complaints were filed by travelers, with a timely complaint handling rate of 100%.

Prince Sultan bin Abdulaziz Airport reported the lowest number of complaints, at a rate of 1% per 100,000 passengers among international airports that receive less than six million passengers annually. Two complaints were filed, with a timely complaint handling rate of 100%.

Gurayat Domestic Airport recorded the lowest number of complaints among domestic peers at 5% per 100,000 passengers. One complaint was filed, with a timely complaint handling rate of 100%.