GACA issues September classification for air transport service providers, airports

General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during September 2022.

The total complaints lodged by passengers to GACA during September amounted to 1157.

Saudi Airlines came in with the least complaints with 17 complaints per 100,000 passengers, with a closure rate of these complaints amounting to 92%. Flynas ranked second, with 23 complaints, recording a closure rate of 81%. Meanwhile, flyadeal came third with 37 complaints per 100,000 passengers, recording a closure rate of 23%.

The most popular classification of complaints for August came about canceling and withdrawing the ticket fees.

Prince Mohammed bin Abdulaziz International Airport recorded the lowest complaints for every 100,000 passengers with two complaints in the international airports that receive more than six million passengers annually, with a closure rate of 100%.

Prince Nayef bin Abdulaziz International Airport came with the lowest complaints for every 100,000 passengers with one complaint in the international airports that receive less than six million passengers annually, with a closure rate of 100%.

Locally, Bisha Airport recorded the lowest complaints for every 100,000 passengers with two complaints (a closure rate of 100%).