Al Rajhi Bank launches new version of “Instantly” mobile app

Ceremony of launching Al Rajhi Bank’s new “Instantly” mobile app version 

Last Thursday evening, March 10, 2022, Al Rajhi Bank launched the new and developed version of the bank’s application on smart phones. The application was developed to continue providing banking services digitally in a flexible manner via the latest designs and access map.

The launch took place in the presence of the bank's CEO, Mr. Waleed Al-Mogbel, along with the senior management, a group of customers, and everyone interested in digital technologies. The event was held at the Kingdom Hall at the Four Seasons Hotel in Riyadh through a large ceremony.

On this occasion, Mr. Waleed Al-Mogbel said: "By updating the Al Rajhi Bank application for individuals, we seek to offer new ways of communication, shopping, enjoying one's time, and experiencing the true quality of life. It is through this update that we have changed the concept of banking to confirm the new slogan, UNBANK THE BANK, based on changing customer experience, and taking care of their lifestyle, to continue striving towards constantly being the UNTHINKABLE."

He added that UNBANK THE BANK simply conveys the meaning of digital transformation and the way the financial system has been perfected to become a lifestyle that helps our customers decide what they want in an easy manner, through an innovative, distinctive, and integrated application. In addition to that, it supports each of our customers to have their personal digital bank.

The most prominent developments in the new version of the Al Rajhi Bank application for individuals included a completely new design that provides the best customer experience with international standards. Therefore the idea of being just another banking application was changed to becoming one that is more efficient for customer satisfaction, thus allowing the customer to view all existing services & products and access them easily & quickly without the need to log in. The new version also included the feature of logging in as a guest to benefit from the bank’s various services with easily.

In addition to launching the family account service, which enables customers to create tasks for followers by creating incentive rewards by following up on their achievement, such as solving homework or completing household chores. A personal financing manager has also been launched, which gives the client a comprehensive view of income and expenses with graphs and helps manage the client's budget, set goals and follow them.

This is in addition to many new services such as: adding a balance to the urpay wallet, granting a Murabaha Card according to the average balance, international transfer of the electronic wallet, allowing the addition of dependents in the initial subscriptions for individuals and managing them, whether adding or deleting.

A complete update of the digital services version was also launched through computers and tablets, with an easy and simple user experience to suit the size of all screens.

As for the application of Al Rajhi Bank for the business sector, a business center has been added, which will allow business owners to quickly register the service providers that the facility needs, such as accounting services, online store services, and others.

Among the most prominent new features of the application are logging in using a faceprint, allowing business owners to add government revenues in an aggregated manner, and allowing the customer to change the account display on the mobile or tablet.

The update also included a new control panel with graphics providing a comprehensive view of the payroll and the ability to display more information about the service or tool in the application through an educational video, with a new display of the “Cards” screen in a detailed way.

Mr. Waleed Al-Mogbel stressed that the bank’s digital steps are in line with the aspirations and goals of the Saudi Central Bank for digital banking, which focus on improving the customer experience and supporting innovation to enhance financial inclusion and achieve one of the goals of the Kingdom’s Vision 2030.