GACA issues October classification for air transport service providers, airports

Logo of General Authority of Civil Aviation (GACA)

The General Authority of Civil Aviation (GACA) issued an index to classify air transport service providers and airports based on the number of complaints filed by travelers to the authority during October 2022.

The total complaints lodged by passengers to GACA during October amounted to 812, compared to nearly 371 in October 2021.

Saudi Arabian Airlines (SAUDIA) recorded the least complaints at 12 per 100,000 passengers, with a closure rate of 92%. Flynas ranked second, with 16 complaints and a closure rate of 77%. Meanwhile, flyadeal came third with 26 complaints per 100,000 passengers, recording a closure rate of 30%.

The most frequent complaints for October were about ticket refund, and, lost and damaged luggage.

Prince Mohammed bin Abdulaziz International Airport recorded the lowest complaints, with one complaint for every 100,000 passengers, or 0.1%, among international airports that receive more than six million passengers annually. The airport had a closure rate of 100%.

Abha International Airport came with the lowest complaints for every 100,000 passengers with three complaints, among international airports that receive less than six million passengers annually, with a closure rate of 100%.

Locally, Najran Domestic Airport recorded the lowest complaints for every 100,000 passengers with two complaints (a closure rate of 100%).